Returns & Exchanges

At Mous, we are committed to providing high-quality protection for your electronics and offer a 30-day return window for all products in their original condition. Whether you need a different style or a full refund, our streamlined process ensures your tech remains protected without the hassle.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack your Mous products in their original packaging, ensuring all accessories and manuals are included to qualify for a full refund.

• 3.
  Attach Shipping Label

  Download and print your prepaid shipping label from the portal, then affix it clearly to the outside of your return parcel.

• 4.
  Drop Off and Track

  Hand your package to the designated courier service and keep your tracking receipt; your refund or exchange will be processed within 7-10 business days of arrival.